These sections have been designed to help "answer" questions that you may have regarding Pension Planet Interactive. If you have questions about pension and Irish Life products please visit our website Corporate Business.
For more information on pensions, visit the Pensions Board website: http://www.pensionsboard.ie/
Pension Planet Interactive has many new and exciting features. It helps you manage your work more effectively and efficiently.
Pension Planet Interactive is an easy to use online tool that gives you access to your pension plan information. It helps you manage your retirement planning more effectively and efficiently.
As a member you can view:
Once the trustees agree, you will be given access to Pension Planet Interactive. You can then register directly online. You will receive login details and you can start using this online tool.
The secure site can be used with the following internet browsers:
The recommended minimum screen resolution for the best browsing experience is 1024x768.
You can download data by selecting the green download button, which appears at the bottom left hand corner of tabular data presented on your screen. You will be presented with a 'File Download' screen you can choose to save the data to a disk or the hard drive on your PC. This downloads the data as ‘Comma Separated Values’ (CSV). By default, this will open in Excel on Windows computers. On other platforms, your default spreadsheet program should open.
If you forget your password and you try to log on you will be shown an “invalid log on” screen. Please use the link 'Reset your password'. This link will bring you to a screen where you must "answer" a security question. On "answer"ing the question correctly you will receive a password by email. The next time you log into the system, you will be asked to change your password.
If you forget your password and you try to log on you will be shown an “invalid log on” screen. Please use the link 'Forgot your password?'. This link will bring you to a screen where you must enter your User Name. You will then be asked to "answer" a security question. On "answer"ing the question correctly you will receive a temporary password by email or SMS. The next time you log into the system, you will be asked to change your temporary password.
You can then register directly online. You will receive login details and you can start using this online tool.
You can reset your own password if you have forgotten the password. To reset your password, simply click the “Reset Password’ option on the login page of Pension Planet Interactive. You will be asked to enter characters of your password. You will then be asked to "answer" a security question. On "answer"ing the question correctly you will receive a temporary password by email. The next time you log into the system, you will be asked to change your temporary password.
If you have entered an incorrect password more that 3 times, your access to your account will be locked for 30 minutes. You will receive a notification of a failed attempt to log in by email or SMS. Your account will automatically unlock after 30 minutes when you can reattempt to log in.
We have a facility called “Change password” in the top right hand corner of Pension Planet Interactive after you have logged in. This facility allows you to change your password at your discretion.
Pension Planet Interactive enforces password standards to ensure that user’s passwords are secure. Any time you change or reset your password, Pension Planet Interactive will show you a visual password strength meter to indicate how secure your password is.
Insecure passwords are indicated by a red bar on the meter. Partially secure passwords are indicated with an amber bar, with secure passwords illustrated by a green bar.
When you are choosing your password, remember the following guidelines to help you create a very secure password:
Recommended:
Never:
The most secure passwords will contain 3 or 4 of each of the following items:
NOTE: If Pension Planet Interactive deems your password insecure, it will not permit you to use it.
Pension Planet Interactive sends automatic email messages to users for a variety of reasons. For example, users who have forgotten their password can click on the "forgot password" link on the site. Pension Planet Interactive will then send the user an email with instructions on how to reset your password.
If you do not receive such an email, this can often be because your email program (e.g.: Outlook) has incorrectly categorised the email as 'spam' or 'junk' mail. To verify this, examine the contents of your spam or junk folder to see if it contains email messages that should not be categorised as such.
In Microsoft Outlook, this folder is often called the "Junk E-mail" folder. If you find that a legitimate email message has been added to this folder, simply right click on the email message and choose the "Junk E-mail" option. This will then give you several sub-options. Select the "Add sender to safe senders list" option. This will ensure that further emails from that address are not incorrectly categorised as spam or junk.
For instructions relating to other email programs, please contact your local support function or the email program vendor.
Security on Pension Planet Interactive is taken very seriously. All of your data is securend and can only be accessed by using your User ID, Password and a series of token questions. You should never share your login details with anyone (including Irish Life staff). You should always store your password details in a safe place. Irish Life will never send letters or emails requesting your Pension Planet Interactive login details.
You can view transactions for the past 24 months. You can also view balances and membership numbers for any date within the last 24 months.
Yes, they are the exact same. The main difference is that you can get them straight away as a downloadable PDF document rather than having to wait for them to arrive in the post.
To obtain leaving service options please contact your financial adviser.
You can update your contact details on Pension Planet Interactive by using our quick links section under your details. You will receive a confirmation that your details have been updated from Irish Life by post.
A pension plan is a long-term savings plan, where regular amounts and/or once-off lump sums are built up into a fund for retirement. The amounts paid into a pension are called “contributions”.
You can find further details in our member guide.
AVCs are extra savings which you can make towards your pension. Making AVCs can be a great option for you if you wish to increase the level of your retirement benefits.
You can find further details in our AVC guide:
PRSAs are a type of pension plan designed to offer flexibility, convenience and value for money to people saving for their retirement. A PRSA is a personal policy in your name and the proceeds of your PRSA are available to provide you with retirement benefits when you retire or reach age 60.
You can find further details in our PRSA guide:
A PRB, which is also known as a Buy-Out Bond is used by the Trustees of a pension plan to buy retirement benefits for former members of their pension plan. A PRB is a personal policy in your name. The value of the fund when you leave the pension plan is invested in the bond. When you retire, you can then use the proceeds of the PRB to provide retirement benefits.
You can find further details in our PRB guide:
Please visit the Irish Life website: Irish Life
For information more specific to group arrangements please see our Corporate Business website. Corporate Business
Contact your Irish Life Corporate Business account manager or email our mailbox code@irishlife.ie Please state the scheme number and member number in the email.
If you are a member of a pension scheme you should contact your scheme Trustees. Alternatively you can contact your financial adviser for the scheme or email our mailbox code@irishlife.ie Please state your scheme number and member number in the email.
All switches should use the fund switch form available on our website FundSwitchForm.pdf.
Effective Date
Investment Strategies
Market Value Adjustments
Property Fund Notice Period
Other Notes
Your Benefit Statement tells you what pension to expect from your current plan. It makes assumptions such as future investment returns and costs of buying pension annuities.
If you want to increase the level of your retirement benefits, increasing the contributions you make to your current pension plan or making Additional Voluntary Contributions (AVCs) can be great options for you. AVCs are extra contributions you make towards your pensions.
AVCs are treated like normal pension contributions for tax purposes. Therefore, like pension contributions, AVCs qualify for tax relief at your highest rate of tax, subject to certain limits. Also, any investment growth achieved by the retirement fund that you have built up is tax free.
AVCs allow you to take control of your financial future and help to build up an adequate fund for when you reach retirement. The value of these AVCs is added to the value of your main pension fund to make up a total retirement fund.
You can vary your AVC contributions depending on your financial situation, as they are made by you alone.
Revenue limits apply to contributions and benefit levels.
For more details see our member guides or the Revenue website.
Irish Life Corporate Business member guides:
DC guide DCmemberguide.pdf
AVC guide
PRSA guide
PRB guide
If you have other questions that you would like included on this page, please email pensionplanet@irishlife.ie
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